Thursday, May 26, 2011

Legends of the Bank Teller: Episode C

100 Legends of the Bank Teller. Who'd have ever thought that I'd be here that long? I know when I started doing these posts, I really didn't think I'd have that many stories to tell from behind the teller line. Honestly, I wasn't sure I'd be able to do 50. But here we are. Actually this is 101. I accidentally labeled two of them as number 64. Oops. So let's not dwell on unimpressive milestones. Let's get to today's legend.

Each month we get together early in the morning to discuss updates to bank operations. These meetings are led by an operations manager who comes to let us know what we're doing well, what we're doing wrong, and shares with us the important topic of the month. I say important, but to me it just seems to rehash some common sense issues that some people still have a problem grasping. Mostly because they lack common sense. It happens.

This month's topic revolved around safe deposit boxes. Why these things still exist is beyond me. People can buy some pretty affordable home safes from Wal-Mart. Keep your valuables nearby. It's what I'd do if I had something valuable. Anyway, we recently had an issue of a customer who had gone extremely delinquent on his safe box payments. So we had to drill his box and get rid of his belongings.

No one really knows what's happened to this customer. He isn't dead, because he's made loan payments as recently as a couple months ago. Those who have tried to contact him get a working voicemail recording, so he's been paying his phone bill. One of our co-workers mentioned that the problem could have been amnesia.

The operations guy didn't quite hear her, so he got her to repeat what she said. Again, she asked about amnesia. But he still didn't understand her. She said it a third time and finally it clicked. It didn't resolve anything about the delinquent customer but it helped to bring the conversation to a close.

In the operations manager's defense, she was pronouncing amnesia as "umnesia." I knew what she was saying right away. I mean, really, it wasn't that far off from the proper pronunciation and you could really pick up the context clues. And if you ask me "umnesia" works.

I mean, go up to a victim of memory loss and ask, "What's your name?"


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